Frequently Asked Questions

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young man using a laptopWhy do I have to register and login?

There are 3 reasons why you have to register and login. Firstly, because that way we can save all the work that you have done. That means that every time you come back and login you can start topics exactly where you finished them last time. This also means that all of your answers are saved so that you do not have to think of new ones every time!

Secondly, if you have any technology problems we can work out who you are and help you! You might want to reset a topic or maybe you have lost 1 of your answers. If you have a login we can hopefully figure out the answers and help you better.

Thirdly, we want to know who you are! By knowing who is using My Learning Matters we can judge whether it is successful. We can also work on making it best for the people that are using it. This is called customising, and can be very useful!

woman assisting another woman to fill out a formI am supporting somebody to use My Learning Matters. Do you have any tips?

Well done for supporting somebody to use this website. As you would know, thinking about a good life and how to get there is really important and everybody can do it, some people might just need your support to help them. The best thing to do is communicate with your client about it. 

We have created a Supporters Guide for you to look at before you support someone. This will help you both get the most out of My Learning Matters and will explain all the activities and resources for you. Please CLICK HERE to download the Supporters Guide. 

Start with 'A Good Life - Needs and Dreams', watch the video or go through the Easy Read resource, and then chat to your client about it. It might be an idea to involve their family or other people in their support circle. And remember, if your client has any additional needs such as braille or something in another language just let us know and we can work it out.

a man with a lightbulb above his headDo I have to do all the topics?

No you do not have to do all the topics. In fact you don’t even have to finish entire topics. Maybe there’s just 1 part of the ‘Home’ topic that interests you, so you just do that. Or you only want to know about ‘Choosing a Service Provider’ and ‘Speaking up & Rights’, so you just finish those 2.

However every topic and resource will be useful in some way and we suggest that you work through a topic in the order comes up to get the most out of it. Remember this is self-paced learning. You have the power and you make the decisions!

young woman smiling
What if I forget my username or password?

Your login details are your username and password. Your username is 'firstnamelastname ie. bobgreen' and your password is the answer to a question that you have chosen. If you forget these do not worry! There are 2 options. You can click the 'Forgot my password' button and you will be sent an email that will explain what to do. Or you can call My Choice Matters on 1800 144 653 and we can tell you your username and password. It's that easy!


a man sitting at a computer looking confusedI tried to create a booklet after I finished a topic and it looks strange...HELP?!

After you finish a topic you can create a booklet with all of your answers in them. If you use the 'create a scene' option the booklet can sometimes look a little bit odd! Unfortunately this is just computers for you. There is not much we can do to improve the appearance, especially as everybody is using different computers with different versions of different web browsers. But let us know if it is a problem and we will try to help the best we can.

a my learning matters certificate of completionI finished a topic but I didn't get a certificate...why?

If a topic is not appearing in your 'Modules Completed' section on your home page then it probably is not finished! Open the topic back up and make sure you have answered every question. Once you have it will move into your 'Modules Completed' section and you will get a certificate!

video cameraWhat are the videos for?

The videos are to help you learn! There is a video at the start of every topic. They give you an introduction to the things you will be learning. Then there are some personal stories. These will help you think about the topic with real life examples. It is always easier to learn when somebody else has gone through it first!

The videos are not compulsory but we think they are lots of fun and worth watching!

I have additional support needs, can My Choice Matters help with them?braille writing

If you require anything to be in braille or another language please let us know and we will try our hardest to make it happen.

If you need a support worker to help you with My Learning Matters then think about somebody in your life that you trust and that knows you well and ask them to help. This might be a friend, a family member, or a paid support worker.


How can I contact you if I prefer to communicate through something other than spoken or written English?

national relay serviceThere are a few different options depending on what your needs are. You can contact us through the National Relay Service (NRS). 

  • Go to and call this number: 1800 144 653

  • TTY: Call 133 677 and give them this number: 1800 144 653

  • SMS: Send an SMS to 0423 677 727 and give them this number: 1800 144 653


translating and interpreting serviceYou can contact us through the Translating and Interpreting Service (TIS).

  • Call TIS National on 131 450.

  • When you are connected to a TIS National operator, say the language you need.

  • Hold on the line while the operator finds an available interpreter for you.

  • The operator will connect you with an interpreter in the language you asked for. 

  • You will be asked to provide:

    • your name

    • the name of our organisation, My Choice Matters.

    • the phone number of My Choice Matters which is 1800 144 653.

a man with crossing his arms and looking sadSome of the topics really made me think. Some of this thinking made me sad. Is there anything My Choice Matters can do to help?

We are really sorry that you feel sad from some of the thinking you have done in My Learning Matters. But it is okay that you feel this way. It is important that you speak to somebody who is qualified to help you. If you have somebody that you really trust and that you feel comfortable with you could try speaking to them. Otherwise there are many organisations that could help you. We will list them below. 

Headspace (for people aged 16 - 25)

Beyond Blue - 1300 22 4636

Lifeline - 13 11 14

Black Dog Institute

front page of an easy read booklet
Can I get the PDFs or Word documents of the resources?

Absolutely! Head here to our resources page and look for sections labelled 'MCM Resources on...' and you can download and print the resources as you wish.